All DIPLOMAT products are made from high quality materials and have 2 years Warranty for any defect in materials or manufacturing.
The warranty does not cover normal wear and tear or damage resulting from accident, misuse, abnormal use or neglect.
Any carrier or transporter is solely responsible for damage to your luggage. Please always check your luggage for damages and report them to your carrier before leaving the terminal.
DIPLOMAT After Sales
PETRO S.A. purpose is to maximiz our customer satisfaction, therefore we keep spare parts for more than 3 years and we cooperate with lugagge repair centers in Greece.
Therefore for the above mentioned causes you can bring your product to an authorized Repair Center to estimate the repair cost.
Customer is responsible for sending and receiving, at his own expenses, the product to a Service Centre, Dealer or Retail shop, together with the fully completed warranty certificate and/or the receipt of purchase.
Please contact us HERE to inform you about your product repair.