At PETRO SA, we are committed to protecting your privacy, appreciating the trust you place in us. The “Personal Data Protection Policy -GDPR” and the “Cookies Policy” aim to ensure that any personal data collected by www.diplomat.gr (hereinafter referred to as the “website”) or by the physical stores will be protected, used, stored and processed by us for the purpose of communicating with each other and providing services, always in accordance with the applicable legislation on the protection of personal data (Regulation (EU) 2016/679).

The Personal Data Protection Policy does not apply to websites that you access through links on the website and/or to activities offered by third parties. Please review any relevant policy on any third-party website before continuing. PETRO SA is not responsible for the collection or use of your personal information by these third-party websites.

You should be aware that we collect your data directly from you:

• when you subscribe to our newsletter,
• when you enter competitions and raffles,
• when you register on the website or provide personal information to the store via the membership card,
• when you place an order through the stores and the website,
• if you wish to receive personalized updates such as targeted advertising and
• if you contact us (for example, by phone, email or any other means) to inquire about one of our products or its care or customer service or to report a problem regarding the website, the product or anything else.

 

The information collected from you through the website will be combined with the personal information you may have provided in our physical stores. This is how we ensure that your personal information remains accurate and up-to-date.

Also, when you make a purchase at one of our stores and have a membership card with your personal information, those stores may provide us with a record of your transaction.

You should also be aware that we collect your data from third parties:

We work with third party partners, namely customer service companies for technical issues, payment and delivery issues, advertising networks, website analytics and information providers, carriers and courier companies. In case we receive information about you from them, we always ask for confirmation that this provision of information is based on the Personal Data Protection legislation, that you have been informed of it and have consented, if required.

We may use this information to update our record and keep it accurate.

Where we have a legal basis to use the information, this Privacy Policy fulfils our duty to process your personal data in a fair and lawful manner.

Where your consent is required to use your personal data. For example, we will only process your personal information for promotional purposes if we have your consent.

Newsletter and communication between us

We would like, if you consent, to inform you about products, services, events, discounts, promotions of PETRO SA (including personalized content and advertising, social media, and our online partners).

The email contact list

When completing your purchases, you can select the corresponding field so that we can send you promotional messages, newsletters, updates. With your consent, we will use your email address to contact you about your order or for any other notification and reminder, to inform you about the website or about new gifts

Can I unsubscribe from the email contact list?

We always try to limit email sending so as not to bother you, but to inform you about special offers and promotions. If you do not wish to receive offers and promotions by email, please select the unsubscribe link in any email. You can unsubscribe at any time.

Will you share my details with third parties?

We will never share your email address with third parties for promotional purposes (unless they contact you on our behalf). We respect your privacy and are committed to protecting it.

How do we protect your personal information in our internal systems?

We protect your personal privacy in several ways: the personal data we enter into our system is in full compliance with the legislation on the Protection of Intellectual Property Rights, including security, confidentiality and is based on the principles of good practice, lawfulness and transparency in processing. Access to customer account information is limited to those who need access to it in the performance of their work. We perform a full check of the username and password in our system. The confidentiality and access to the database are reviewed periodically and updated to further protect our personal data.

Who has access to personal data?

Our staff, who are involved in the processing of personal data, have access to personal data. More specifically, the staff belonging to the following departments: IT, administrative staff, customer service, commercial department, sales, marketing, technical repair/spare parts department as well as other people who need to process personal data to perform their work.

With whom will we share your personal data?

Your data is stored in the database to which we have access. This is to facilitate the effective organization of the database.

We may share your information with selected categories of third parties in accordance with the Privacy Policy:

• service providers (e.g. carriers), and suppliers for the performance of any agreement between you (such as website activities, payment services, transportation, deliveries, collection of payments, affiliates and loyalty programs),
• analysis and information providers, who help us improve and optimize the website,
• any public or administrative authority if there is a legal obligation.
• These third parties who may receive your information will process it for specific purposes, previously determined, and in accordance with applicable law.

 

COOKIES POLICY

A cookie is a small file that is stored on your computer by a website and gives you a unique ID. Cookies make browsing our site faster and easier because they can remember if you have visited the site again and help us provide you with the necessary information about your purchases or your account – when and where they are needed. Cookies created by our website do not contain your personal information. They contain, for example, only a numerical ID, which allows us to find your account details or your shopping list. According to the Privacy Policy, when it comes to customer information, we analyze the data we collect through cookies only at an aggregate level and not at an individual level.

We use cookies to create a pleasant and easy-to-use online shopping experience for you. They help us identify your browser, device type, unique ID, computer, connection information, statistics on page views, movements to and from the site, referring URLs, Internet Protocol (IP) address and basic blog information.

By using the website www.diplomat.gr, you agree that we can transfer cookies to your device. If you prefer, you can set your browser to not accept cookies, but this may limit your online experience on our website.

Types of Cookies We Use:

There are two types of cookies that may be used when you browse our website:

• Strictly necessary cookies: are necessary for the proper functioning of the website and for the user to navigate – without them the user may not be able to view the pages properly or use certain features.
• Advertising cookies: used to create user accounts and send electronic messages of advertising content according to the preferences of each user during their browsing.

Cookies, in addition to necessary and advertising, can also be categorized as follows:

• Functionality cookies: used to recognize users during browsing and are necessary for it, such as remembering some of your settings. Without them, some of the services provided (such as using the shopping cart) on the website cannot be provided.
• Performance cookies: used to collect information and analyze how visitors use the website (for example, movements to and from it, total sales through the website, the pages that have the most frequent traffic and those that present errors) so that we can continuously improve the shopping experience on our website. All information collected by cookies is anonymous and is not used to identify you.
• Preference cookies: remember your preferences and help us customize your purchases.
• Targeting and advertising cookies: are used to send you customized ads based on your preferences, so they are more relevant to you. They limit the number of times you see an ad from us and help us measure the effectiveness of each advertising campaign.
• Third-party cookies: are used by our third-party partners for promotional and advertising activities. These cookies allow us to make more informed decisions about our customers’ needs and preferences. Third-party companies may use more than one type of cookie. All information collected is anonymous.

Can I control or delete cookies?

If you wish, you can set your browser to not accept cookies. You also have the option to use our website without cookies enabled. However, it should be noted that disabling cookies may affect your browsing experience on the website and/or reduce the effectiveness of the functions and services provided.