Withdrawal Request

You may withdraw from your order at any time and return the product within fourteen (14) days of the date of receipt.

Please carefully read Article 11 Withdrawal Terms in the store’s Terms of Use for detailed information regarding:

  • the Withdrawal Policy,
  • the procedure for returning the product to the company,
  • the procedure of exchanging it for another product,
  • the shipping costs you will be charged if you exercise your right of withdrawal after the company has dispatched the products,
  • the refund process,
  • as well as the inability to withdraw from the purchase or return used products.




Enter your order number and billing email to start. If your details match our records, you will receive a verification email. After verifying your email, you can choose which items to withdraw.